Frequently Asked Questions
Everything you need to know about LedgerFlow
What exactly does LedgerFlow do?
LedgerFlow takes the bank statements you already export (CSV or OFX) and turns them into a clean, consistent financial ledger. We automatically categorise transactions, maintain continuity across changing suppliers, build monthly P&L summaries, and provide AI-driven insights into spending patterns. If you currently maintain a spreadsheet to understand your finances, LedgerFlow replaces that workflow entirely—without replacing your accountant.
How is this different from Xero / MYOB / QuickBooks?
These systems are built for accountants and compliance—not for everyday financial visibility. They focus on reconciliation and reporting frameworks, rely on manual rules that break when suppliers change, generate high-level reports that rarely match the messy reality of your bank account, and assume you have fully organised invoices and receipts. LedgerFlow is built around how small businesses actually work: the bank is the source of truth, categories evolve over time, owners need clarity weekly (not quarterly), and you want a clean P&L in minutes, not hours. LedgerFlow sits before your accounting software and gives you the clarity you need to operate day-to-day.
Do I still need an accountant?
Yes—LedgerFlow does not replace your accountant. Your accountant handles BAS, payroll tax, superannuation, EOFY returns, and compliance. LedgerFlow gives you clarity between those events. Think of it as the financial visibility layer your accounting system does not provide.
Is my data secure?
Yes. LedgerFlow does not request or store your banking login credentials. You upload only the files you choose to upload—CSV or OFX—and everything is encrypted in transit and at rest. We never share your data with third parties, and you may request deletion of all stored data at any time.
Do you connect directly to my bank?
In the early launch phase, no. LedgerFlow only accepts statement files that you export manually. This keeps things simple, secure, and compatible with all banks from day one. Direct-bank integrations may be introduced later, with explicit user consent and additional security layers.
Which banks do you support?
Any bank that allows statement export in CSV or OFX. This includes all major Australian banks (CommBank, NAB, Westpac, ANZ, Macquarie, ING, etc.), plus international banks. If your bank can export, LedgerFlow can parse it.
Does LedgerFlow handle multiple bank accounts?
Yes. You can upload multiple accounts from multiple banks, and LedgerFlow will unify them into a single structured ledger. Perfect for businesses with operating, savings, and card accounts.
Can LedgerFlow clean historical data?
Absolutely. Upload your older statements and LedgerFlow will apply your current categories, map old suppliers to their correct categories, detect recurrences, normalise descriptions, and retroactively clean your financial history. This is ideal for producing 6–12 months of clean P&L quickly.
What file formats do you accept?
CSV, OFX, and QIF (coming soon). If you use a POS, neobank, or international bank with unusual formats, we will add support on demand.
How does categorisation work?
LedgerFlow uses a combination of transaction-pattern analysis, supplier fingerprinting, natural-language matching, and your custom rules. When you correct a category once (e.g. "XYZ Milk Co → Milk"), LedgerFlow updates future transactions automatically, adjusts historical entries where appropriate, learns variations of the same supplier, and keeps the category consistent even if suppliers change. The longer you use LedgerFlow, the cleaner your ledger becomes.
Can I override categories or create new ones?
Yes. You may create your own categories, rename existing ones, merge categories, split categories, and override individual transactions. Your custom structure becomes the "source of truth" for subsequent imports.
Will LedgerFlow help me prepare BAS?
LedgerFlow gives you consistent categories, month-by-month totals, GST-relevant breakdowns (if you enable GST mode), and clean export sheets for your accountant. Your accountant still files the BAS, but LedgerFlow eliminates the chaos leading up to it.
Will this work if I have unusual suppliers or one-off expenses?
Yes. LedgerFlow is designed exactly for messy real-world spending. One-off purchases are automatically isolated, recurring expenses are detected and tracked, unusual spikes are highlighted, and you can choose to make exceptions permanent or leave them one-time. This is far more flexible than the rigid rules in traditional accounting systems.
What insights can the AI provide?
Our AI can answer natural-language questions using your actual financial ledger. Examples: "How much did milk cost me this month vs last month?", "What category increased the most this quarter?", "What subscriptions am I still paying for?", "What is my spending trend for staff meals?", "Estimate my burn rate for the next three months." The AI understands your categories, history, and rules—not generic accounting templates.
Can I export my P&L or transaction ledger?
Yes. You can export categories, monthly P&L, quarterly summaries, filtered views, and full transaction history. Exports are designed to be accountant-friendly and spreadsheet-ready.
What does it cost?
Early adopters receive locked-in lifetime pricing when we launch. Our expected range is $9–$49/month, depending on usage. Pricing is published before public launch, and early users get the lowest tier permanently.
Can I get help setting up?
Yes. In early access, we help clean your first months of data, set up categories, configure rules, and backfill history. This ensures LedgerFlow becomes accurate and effortless from day one.
How do I join?
Click "Join the waitlist" and enter your email. We will notify you when your account is ready, along with onboarding support and early pricing.
Still have questions?
We'd love to hear from you. Join our waitlist and we'll be in touch.
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